Privacy Policy
URCENi IT Consulting ("URCENi," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit urceni.com or engage our services.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, company name, email address, and phone number provided through our contact form or direct correspondence.
- Technical Data: IP address, browser type, operating system, referring URLs, and pages visited — collected automatically via server logs and analytics.
- Service Data: Information you provide when requesting services, including details about your infrastructure, business needs, and technical environment.
- Communications: Records of emails, messages, or other communications you send to us.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and provide requested IT services
- Schedule and conduct free assessments and consultations
- Send service updates, proposals, and invoices
- Improve our website and service offerings
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Data Sharing
We may share your information with:
- Service Providers: Trusted third-party vendors (e.g., email services, payment processors) who assist in operating our business, bound by confidentiality agreements.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of company assets.
4. Client Portal Data
If you use the URCENi Client Portal (portal.urceni.com), your network monitoring data, device inventory, and ticket history are stored on our secure servers. This data is accessible only by authorized URCENi engineers and your designated administrators. We do not share portal data with any third party without your explicit consent.
5. Data Security
We implement industry-standard security measures including TLS encryption, multi-factor authentication, access controls, and regular security audits to protect your data. However, no method of transmission over the internet is 100% secure.
6. Cookies
Our website may use essential cookies for basic functionality. We do not use tracking cookies or third-party advertising cookies. You may disable cookies in your browser settings without affecting site functionality.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise these rights, contact us at info@urceni.com.
8. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Contact form submissions are retained for up to 3 years. Client service records are retained for 7 years per standard business practice.
9. Children's Privacy
Our services are directed to businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@urceni.com
- Address: URCENi IT Consulting, New York, NY